Refund policy

Effective Date: 21/06/2026

At Tanisha showroom, we aim to provide quality products and a smooth shopping experience. This Return & Refund Policy explains the conditions under which orders may be returned, exchanged, cancelled, or refunded.

1. Return Eligibility

Customers may request a return if:

The product received is damaged or defective.
The wrong product, size, colour, or variant was delivered.
The product received is materially different from the product ordered.
The product meets the applicable return conditions mentioned on the product page.

Return requests should be raised within 7 days of delivery.

2. Conditions for Returns

To be eligible for a return:

The product must be unused and in its original condition.
Original packaging, tags, labels, accessories, and invoices should be retained where applicable.
Products showing signs of use, washing, alteration, damage, or improper handling may not qualify for return.
Certain products may be non-returnable due to hygiene, customization, or other applicable restrictions.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact Tanisha showroom as soon as possible after delivery.

We may request photographs, videos, packaging details, or other information to verify the issue before approving the return or replacement.

4. Exchange

Where applicable, eligible products may be exchanged for another size, colour, or available variant, subject to stock availability and the applicable return conditions.

If the requested replacement is unavailable, a refund may be offered where applicable.

5. Refunds

Once an eligible return is received and inspected, the refund will be processed through the applicable payment method or in another legally permitted manner.

The time taken for the refund to appear in the customer's account may depend on the payment provider or bank.

6. Shipping Charges

Original shipping charges may not be refundable unless the return is due to an error on our part, such as delivery of a wrong, damaged, or defective product, subject to verification.

7. Order Cancellation

Cancellation requests may be accepted before the order has been dispatched. Once an order has been shipped, cancellation may not be possible and the customer may need to follow the applicable return process.

8. Non-Returnable Products

Products that are personalized, customized, used, washed, damaged after delivery, or otherwise identified as non-returnable may not be eligible for return or refund, subject to applicable consumer rights.

9. Return Approval

All return and refund requests are subject to verification and approval according to this policy and applicable law.

10. Contact

For return, refund, exchange, or cancellation-related assistance, customers should use the contact/support options provided on the Tanisha showroom website.

11. Policy Changes

Tanisha showroom may update this Return & Refund Policy from time to time. The latest version published on the website will apply to future orders.